Gmart Store
Frequently asked questions
Delivery, payment, pickup and order help.
Do you deliver to my area?
Enter your six-digit PIN code on a product page or at checkout. The store checks availability and shows the delivery charge and any minimum order for your area.
How much does delivery cost?
The delivery charge is confirmed at checkout after your PIN code is verified. Eligible free-delivery offers and coupons are applied to the summary. Store pickup has no delivery fee.
When will my order arrive?
An estimate is shown when available. The store confirms your order and fulfilment timing. Contact the store for an update; an estimate is not a guaranteed delivery time.
Can I collect my order from the store?
Choose store pickup at checkout. Check the collection address and wait for the store to confirm your order is ready before travelling.
Can I order without signing in?
Guest checkout supports cash on delivery when the store allows it. Enter your name and mobile number, plus an address for delivery. If your contact details already belong to an account, sign in to continue. Save the private tracking link from your confirmation.
Which payment methods can I use?
Use one of the methods shown at checkout. Available options depend on store settings and whether you are signed in. UPI screenshots are proof submitted for review; payment is confirmed only after verification.
How do I apply a coupon?
Enter your coupon or choose an available offer at checkout. Review eligibility, the discount, delivery charge and final total before placing your order.
How can I track my order?
Signed-in customers can open My Orders. Guests can use the private link shown after placing the order. Keep this link private and contact the store if you cannot find it.
How do cancellations, returns and refunds work?
Contact the store promptly with your order number and the reason for your request. Available actions depend on the order status and store policy. The store must confirm eligibility and refund timing; no automatic return period is promised here.
What if an item is unavailable or something is wrong?
Contact the store with the order number and item details. Ask the store to confirm the next step for missing, damaged or unavailable goods before agreeing to a substitution.